Frequently Asked Questions
EUROPEAN UNION CUSTOMERS
I live in the European Union. Why can't I download a book I bought?
We do not charge VAT on our purchases. Because of this, all customers in the European Union cannot automatically download e-books from our site. When you buy an e-book, the files will be emailed to you within 24 hours of purchase. If you do not receive an email from firstname.lastname@example.org, please check your spam or junk mail folder first, then send us an email.
I live in the EU and lost an e-book I previously purchased in a hard drive crash. HELP!
Contact us with the title of the book and the e-mail address you used to purchase it. We will look up your order and send you a replacement file within 24 hours.
How do I choose which e-book format I want?
When you buy an e-book, you will receive a ZIP file containing 4 files: EPUB, MOBI, PDF, and HTML. You can create your own PRC file by changing the extension of the MOBI file to PRC. We do not offer individual formats for purchase any longer.
I ordered a book and can't find it now. Where did it go?
Log into your account and go to the My Account page. Click on your order and you will see the links to download your book files.
What payment options do you offer?
We accept Visa, Mastercard, American Express, and Discover, as well as PayPal.
I ordered a book from the COMING SOON page and don't see a download link. Why not?
Pre-order e-books are not available for download until the date of release. When the e-book appears on the NEW RELEASES section of the front page, log into your account and go to My Account. Click on your order and you will be able to download the book then.
I live in the European Union. Can I still pre-order e-books?
Yes. All pre-ordered e-books for customers in the European Union will be e-mailed on the Sunday when the e-books are released.
As of January 1, new e-books are available in 4 formats: EPUB, MOBI, PRC, and ZIP. The ZIP file contains all formats plus HTML. We will eventually update all e-books to include individual files in addition to the ZIP file.
How do I open a book on my tablet (Fire or iPad) or smartphone?
If you download the ZIP file, you must have an app installed on your tablet or phone to unzip the file. Then you can extract the e-book file you want. Some examples are iZip (for Apple users) or WinZip. If you don't download an app from the app store to unzip the file, then you will have to download the file to your computer, unzip it there, and email the e-book file of your choice to yourself. We cannot send individual e-book files via email to customers.
How do I get a book on my Kindle?
Download the book to your computer. If you bought the ZIP file, extract the MOBI file first. Then send the MOBI file to your Kindle e-mail address or use Amazon's Send to Kindle app to transfer the file wirelessly to your device. If you are on a Kindle tablet, download an app (such as WinZip) to open the ZIP file, extract the MOBI file, then open that in your Kindle account.
How do I get a book on my Nook?
To be honest, I don't know. If you have a Nook and can help me add the answer here, please contact me.
How do I get a book on my iPad or iPhone?
Purchase the EPUB file and open it on your Apple device. If you bought the ZIP file, download an app (such as iZip) to open the ZIP file, extract the ePub file, then open that in the iBookstore.
Who do I contact about problems with my account?
Send a message to email@example.com and tell me exactly what the issue is (including any specific error messages you receive, and include screen shots if possible), and I will address the problem promptly.
If I buy a book or win a free one and don't like it, can I return it or get a different one instead?
For mobile users, here are the links to our policies and procedures:
Ratings / Lengths / Prices
Shipping & Returns
Conditions of Use